On Arrival at The Hotel

• Guests will be greeted with “Ayubowan” the traditional Sri Lankan greeting.
• Guests will be requested to wash hands at the entrance of the hotel.
• A temperature check will then take place.
• Physical distancing is encouraged in all public spaces.
• We encourage guests to bring their own masks. The hotel will provide a mask on request, which will we charge.
• Guests will be seated in the lobby and adjacent areas, in keeping with recommended social distancing.

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During Check In

• Guests will be required to fill in the registration card. If a pen is used, the pen will be sanitized after each use.
• Guests are required to provide their medical history through a form that will be provided at the hotel.
• In accordance with guidelines provided by the World Health Organization (WHO) and local health & tourism authorities, the hotel reserves the right to refuse hosting any guest displaying symptoms of COVID 19 at the time of screening.
• The protocols followed by the hotel will be updated to reflect any new standards and procedures introduced by relevant authorities in response to the rapidly changing circumstances related to COVID 19.
• The use of online fund transfers or credit/debit cards is encouraged in order to minimize the handling of cash.

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When Using Public Areas - Pool

• The use of the pool will be available to in-house guests only and there will be a limit to the number of persons entering the pool.
• Guests are encouraged to drop off used towels at the designated place.

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When Using Public Areas - Boat Rides

• Boats/Life jackets will be sanitized/ disinfected after every use.
• Guests will be required to sanitize their hands prior to boarding the motor boat.
• Guests will be encouraged to drop safety equipment into a designated box after use to be disinfected/sanitized.

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When Using Public Areas - Room Care

• Rooms are sanitized with disinfectant spray and surfaces are further wiped down with disinfectant.
• Appliances and accessories in the room are sanitized prior to check-in including door locks, AC vents, equipment and furniture.
• Minimum of guest amenities are placed in rooms to minimize contact however these items can be provided on request.

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When Using Public Areas - Laundry

• Laundry operation including acceptance and delivery of laundry will be carried out under stringent safety standards.
• All staff comply with established health and safety standards.

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When Using Public Areas - In the Kitchen

• Food storage and preparation are carried out under stringent safety standards.
• All staff comply with established health and safety standards.

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When Using Public Areas - Dining

• For group bookings, agents are requested to confirm group meal plans and timings to reserve tables accordingly.
• We encourage walk- in guests to make prior reservations for dining at the Restaurant.
• Hand sanitizer dispensers are placed at the entrance to the restaurant.
• Seating arrangements are done in compliance with social distancing norms.
• Tables and chairs are sanitized after each use, and wait staff will use a face masks during service.
• Tables will be laid according to recommended standards including the presentation of cutlery in pockets.
• All menus could be accessed via guest smartphone.
• Sanitized menus could be provided on request.
• In room dining will be available with the in-room dining menus accessible through a guest’s smartphone.

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Thank You! - Hotel Management